Requirements:

• Minimum of one year previous experience working to a high standard of service in a similar venue

• Experience in a similar role supervising or managing a front of house team in a high–volume venue.

• Ability to deliver exceptional and attentive service 

• Excellent attention to detail, organisation, and time management

• Outgoing and engaging personality, and strong communication

• Food, wine, and beverage knowledge (not necessarily required, but a significant plus)

• Able to work evenings, weekends, and public holidays

• Up-to-date RSA certificate

Responsibilities:

• Assist the venue manager in leading the front–of–house team, collaboratively and efficiently

• Welcome, serve, and farewell guests with warmth and professionalism.

• Follow our service procedures to uphold our commitment to exceptional customer service.

• Provide knowledgeable descriptions of menu items and make recommendations.

• Ensure cleanliness and organisation in the front of house area to a high standard and attention to detail.

• Handle customer enquiries, feedback, and complaints.

• Adhere to all applicable alcohol service regulations and guidelines, ensuring responsible beverage service.

• Process payments accurately using our systems and procedures.

• Work collaboratively with bar staff, servers, and kitchen team members to ensure efficient service and guest satisfaction.

• Perform opening and closing duties according to established procedures.